Customer Service Representative

Job Summary

The Customer Service Representative (CSR) plays a vital role in supporting patient-facing operations within a fast-paced call center environment. This position is responsible for managing patient interactions, coordinating appointments, validating patient and insurance information, and assisting with pre-registration processes. The CSR ensures accurate and complete documentation within the Electronic Health Record (EHR) system, including patient consents, financial forms, medication details, pharmacy information, and referring provider data, contributing to efficient and high-quality patient care.

Primary Duties and Responsibilities

1. Patient Support and Scheduling

• Respond to inbound patient calls with professionalism, courtesy, and empathy.
• Schedule, confirm, modify, and cancel appointments using AdvancedMD or similar scheduling platforms.
• Educate patients on clinic services, procedures, and insurance-related inquiries...