Customer Service Representative

JOB SUMMARY

As a Japanese Bilingual CSR, you will be the primary contact for Japanese-speaking customers, handling inquiries, troubleshooting, and providing excellent customer support across multiple channels.

KEY RESPONSIBILITIES

• Deliver outstanding customer service and sales in both Japanese and English.
• Handle product inquiries, sales, order statuses, and issue resolution professionally.
• Escalate complex concerns to the appropriate internal teams.
• Document customer interactions accurately using CRM systems.
• Maintain customer satisfaction by resolving issues efficiently and courteously.

QUALIFICATIONS

• Fluency in Japanese and English (verbal and written).
• Prior experience in customer service or call center roles preferred, particularly handling a retail and sales account.
• Strong communication and problem-solving skills.
• Ability to manage difficult situations with patie...