Customer Service Representative

Company Description

OneCFO is a rapidly growing CFOTech and Fractional CFO services provider based in the Philippines. Specializing in supporting startups, scaleups and SMEs, OneCFO helps clients navigate financial challenges and scale their operations. The company is committed to providing high-quality, tailored financial solutions to drive business growth and success.

The Customer Service Representative will be responsible for handling inbound and outbound client communications, resolving product-related concerns, coordinating with internal technical teams, and ensuring service level agreements (SLAs) are met. This role requires strong communication skills, professionalism, and comfort working in a dynamic startup environment.

Roles and responsibilities

• Respond to client inquiries via email, chat, phone, and ticketing systems.
• Troubleshoot basic technical and platform-related issues...