Job Description

Job Description

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function.

Additional duties will include:

  • Answer telephone calls, emails and in person questions from customers and identify their needs
  • Research product for customers and provide recommendations on our assortment of product
  • Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts
  • Grow and retain established customer base and develop new business for the Profit Centre
  • Follow up on backorders with vendors and provide customers accurate delivery dates
  • Send and follow-up with request for quotes to vendors
  • P...

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