Customer Service Representative

Customer Service Representative (Outbound-focused) LATAM

Location:
Remote – EST schedule

Schedule:
Full-time, Monday–Friday, 8:30 AM–5:00 PM (EST)

Type:
Independent Contractor

About the Opportunity

Our client is a well-established home services company that has been serving customers for over 90 years. They provide essential heating, cooling, and plumbing services to residential and commercial customers across multiple states. The company values responsive, quality service and maintains a membership program for their loyal customers.

Role Overview

We're looking for a
friendly, organized, and proactive Customer Service Representative
who enjoys helping customers and managing multiple communication channels.

This role involves
30–40% outbound calls
and
60–70% email and administrative support
.

All calls are to existing customers or members — no cold calling required.
Key Respon...