Job Description


The Company

Our client is an international business within the hotel industry.


The Role

  • Provide support to B2B customers via phone and email
  • Assist with general enquiries, website issues, billing questions, procurement requests, and basic system troubleshooting
  • Troubleshoot and lodge support tickets through internal CRM and helpdesk systems
  • Support new customers during onboarding and help them understand processes and requirements
  • Review customer feedback and assist with follow-up actions
  • Maintain accurate customer records, reporting data, and documentation
  • Support the wider team with general administration, coordination tasks, and updates to customer-facing content
  • Assist with product updates, brand materials, signage requests, and reputation or customer experience activities
  • Contribute to delivering a positive customer experience across the network

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