Job Description
**Position:**
Customer Service Representative
**Job Description:**
**Department:**
Arrow Global Service Chain Service Inc. / Asia Service Center
**Reporting Relationship:**
Customer Service Manager
**Competency Model:**
Sales
**Job Objective:**
To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.
**Key Responsibilities:**
All tasks to be carried out in a quality manner, consistent with the Company vision and values.
+ Act as communication coordinator from the Service Centre towards assigned customers.
+ Manage both EDI and manual customer order entry.
+ Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
+ Communicate with Asset and Supply Chain...
Customer Service Representative
**Job Description:**
**Department:**
Arrow Global Service Chain Service Inc. / Asia Service Center
**Reporting Relationship:**
Customer Service Manager
**Competency Model:**
Sales
**Job Objective:**
To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.
**Key Responsibilities:**
All tasks to be carried out in a quality manner, consistent with the Company vision and values.
+ Act as communication coordinator from the Service Centre towards assigned customers.
+ Manage both EDI and manual customer order entry.
+ Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
+ Communicate with Asset and Supply Chain...
Ready to Apply?
Take the next step in your AI career. Submit your application to Arrow Electronics today.
Submit Application