Customer Service Representative (Patient Scheduling) Hybrid | Night Shift | Can start ASAP

Details

• Work Shift: Night Shift
• Work Setup: Hybrid (2-4x a month onsite)
• Office Address: 9/F SCMC Mall of Asia Arena Annex (MAAX) Building, Pasay, 1300

Key Responsibilities

• Patient Intake & Registration: Coordinate the end-to-end registration process, including gathering demographic information and obtaining necessary consent forms.
• Complex Scheduling: Manage high-volume appointment scheduling across multiple clinical departments, ensuring adherence to provider-specific protocols.
• Insurance Verification: Perform real-time insurance eligibility checks, obtain prior authorizations, and communicate estimated out-of-pocket costs to patients.
• Financial Counseling: Assist patients in understanding their financial responsibilities and facilitate Point-of-Service (POS) collections.
• Data Integrity: Maintain the accuracy of the Electronic Healt...