CUSTOMER SERVICE REPRESENTATIVE

About the Company

We are an online bookstore offering a wide range of discounted Swedish and English-language books — from bestsellers and classics to childrens books and non-fiction. Our mission is to make reading affordable and accessible to book lovers across Sweden.

Position Overview

We are seeking a friendly, solution-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers via email, handling inquiries, resolving issues, and ensuring a positive overall customer experience.

Key Responsibilities

• Respond to customer emails promptly, professionally, and courteously

• Handle inquiries related to orders, deliveries, returns, missing or incorrect items, refunds, and account concerns

• Troubleshoot and resolve customer issues, escalating complex cases when nece...