Job Description

JOB DESCRIPTION

Title: Customer Service Representative

Location: International

The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

  • Provides optimal customer experience, exhibiting Mouser values to each customer.
  •  Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
  • Determines customer expectations and provides options to meet their needs.
  • Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
  • Follows up with customers to ensure on going custo...

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