Customer Service Representative

Job Summary

KDCI Outsourcing is seeking a Customer Service Representative to provide high-quality support across phone, email, and chat channels. This role requires strong communication skills, a customer-first mindset, and the ability to multitask in a fast-paced environment. The ideal candidate has experience supporting e-commerce operations, particularly using Shopify or similar platforms to manage orders, returns, and customer inquiries efficiently.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.

• Assist customers with order tracking, product inquiries, returns, and account updates.

• Manage and update customer information accurately within internal systems.

• Process returns, exchanges, and refunds in accordance with company policies.

• Utilize Shopify or similar e-commerce platforms to resolve order-related concerns.

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