Customer Service Representative

We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. You will act as a liaison between the company and its clients, providing product/service information, and resolving issues in a timely and efficient manner.

About the role

As a Customer Service Representative, you will be responsible for addressing incoming customer inquiries through various channels, including phone, email, chat, and in-person interactions. You will provide accurate, valid, and complete information using the appropriate tools and communication methods. Your role involves resolving product or service-related issues by actively listening to customer concerns, identifying the root cause of the problem, offering suitable solutions, and ensuring follow-up to confirm resolution. You will also process customer ord...