Customer Service Representative (Part Time, Fixed Term)

Department: Customer Operations

Reports to: Water Customer Service Leader

Salary: up to £12,010 DOE

Location: Manchester

Role Information:

This is a fixed term role, ending on 18th December 2026.

The role is a part-time position of 17 hours per week, with a suggested working pattern of Wednesday afternoons and full days on Thursday and Friday.

The Opportunity

Our Customer Service Representative plays a key role in delivering amazing customer experiences through engaging, quality conversations using a combination of inbound & outbound calls and digital interactions. This role is dedicated to our regulated fresh and wastewater customers from the moment they onboard with us, right up until they leave – and everything in between!

You'll be working in a fast-paced environment where change is embraced...