Customer Service Representative

CSS is currently seeking a Customer Service Representative due to business expansion. This role serves as the primary point of contact between the company and its customers, ensuring a smooth, professional, and positive experience. The role focuses on communication, issue resolution, relationship management and coordination between internal teams and clients.

Key Responsibilities

Act as the main contact for customer inquiries, requests, and concerns
Provide timely and accurate information about products, services, and processes
Manage customer communication via phone, email, chat, or in-person meetings
Collaborate with internal departments to resolve customer issues efficiently
Track, document, and follow up on customer cases in the CRM system
Maintain strong relationships with existing customers to support retention
Support onboarding of new customers, ensuring they understand processes and expectations
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