Customer Service Representative

Overview

Customer Service Representative - Bilingual (English/French) - The vacant Customer Service Representative will report to the Leader, Client Service Desk. The role provides end users and client support for all Managed Security Services. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Interac enables millions to send, receive, and manage money safely and effortlessly every day across digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily and is deeply embedded in the daily lives of Canadians. Interac is consistently ranked as Canada’s most reputable financial technology brand.

Responsibilities

• Being the first point of contact for client technical support which includes Level 1 and Level 2 triage.
• Answering and troubleshooting inbound client...