Customer Service Representative

Ottawa, must reside in the National Capital Region for some in-person work and meetings.

The Customer Service Representative is the first point of contact for our EnviroCentre programs. The individual will provide important information about the programs we offer, direct people to the right programs, and complete program registration processes. This role is more than answering phones – you will be providing information about a range of sustainability programs and helping local residents navigate the services required to reduce their environmental impact.

The Customer Service Representative will report to the Call Centre Supervisor and will be responsible for managing customer interaction, handling client documentation, overseeing tracking and reporting, scheduling in‑home energy assessments, conducting client follow‑up, ensuring customer satisfaction, participating in outreach activities, and pursuing ongoing learning opportunities.

Availability: five shif...