CUSTOMER SERVICE REPRESENTATIVE

Position Purpose

To service the client's customers by processing orders, providing excellent customer service, and promoting the e-commerce site. The role also provides administrative and service support to team members, Customer Service Seniors, and the CSC Manager.

As a customer advocate, this role is about guiding and inspiring customers to get outdoors and enjoy the world. You will assist customers across all channels with sales and service queries while maintaining consistently high service and satisfaction levels.

Continuous improvement is also a critical part of this role—providing feedback to CSC Seniors/Manager and helping improve processes for a better customer experience.

Key Accountabilities

Customer Service

• Provide professional, courteous, and prompt responses to all customer contacts.
• Identify customer needs, recommend suitable products, and highlight features/benefits.
• Promote loyalty programs, current p...