Customer Service Representative

RESPONSIBILITIES:

· Promotes all game contents / products of the Company

· Respond to customer inquiries in a timely and professional manner and chat support

· Investigate written inquiries/issues and respond/resolve accordingly

· Escalate game-specific concerns to Game masters

· Perform data entry and order processing functions

· Prepare and submit timely, accurate reports to supervisors/managers on a daily basis

· Assist in various sales, marketing programs and tasks like report validations, research and surveys

· Provide information to customers on account status, transactions and billing issues

· Report suggestions, in-game bugs and other user concerns to the management

· Monitor, moderate, maintain and update game forums

· Hourly top-up and Website monitoring

­ Email report with check-box each and every hour

­ Report includes (Website/Top-up/Top-up page from in-game)

· If encounter...