Customer Service Representative

Key responsibilities

· Field inbound calls and assigned in the phone queue.

· Provide top-notch, friendly, and knowledgeable service to subscribers and potential subscribers. Handle all customer interactions professionally, respectfully, patiently, and cooperatively.

· Consistently use a friendly and warm tone with callers.

· Maintain a high-level knowledge of products, campaigns, and promotions so as to engage in productive conversations with subscribers/potential subscribers. This involves reviewing manager/publisher/marketing communications, studying and reviewing notes, and staying intimately familiar with the website layout and content.

· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.

· Protect the security and confidentiality of customer credit information.

· Ans...