Customer Service Representative

Job Responsibilities

• Communicate with global customers in English via email, live chat, and phone to maintain and enhance the company's brand image.
• Handle first-level escalated technical concerns and coordinate with internal technical/R&D teams to ensure timely resolution.
• Provide on-site technical support and assist overseas call center agents in resolving complex, product-related issues.
• Conduct product and business-related training for call center agents to ensure proper product knowledge and compliance with service standards.
• Identify operational issues within the call center and recommend process improvements to enhance efficiency and service quality.

Qualifications

• Open to candidates with or without experience.
• Background in the security industry is an advantage but not required.
• Fluent in English (listening, speaking, reading, and writing); able to use English as a working language. <...