Job Description

Responsibilities

  • Manage high-volume inbound and outbound customer calls in a professional and efficient manner
  • Accurately process sales orders, quotes, and customer inquiries
  • Take and enter orders with a high degree of accuracy, ensuring all required details are captured
  • Assist customers with product inquiries, order placement, order tracking, and issue resolution
  • Schedule delivery times and coordinate closely with customers and dispatch to ensure timely service
  • Proactively follow up with customers regarding orders, changes, or service updates
  • Monitor order progress and adjust schedules as required to meet delivery commitments
  • Continuously assess and optimize scheduling to support operational efficiency
  • Verify order accuracy prior to dispatch to minimize errors and delays
  • Provide backup support for dispatch functions as required
  • Perform other related duties as assigned

    • Technical Require...

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