Customer Service Representative - Onsite

This position is responsible for providing exceptional service to RTP Company's customers as the first point of contact. Responsibilities include answering questions, addressing inquiries, accurately processing orders, communicating with internal and external customers, and providing solutions. A comprehensive training period covers order processing, product information, customer profiles, computer system processes, and providing staff coverage. Subsequent responsibilities include assignment of a specific customer base and/or sales territory support. **Not eligible for work sponsorship Hours: 8am - 5pm, Monday through Friday with OT as needed Responsibilities Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations via phone, e-mail, or system.Open and maintain accurate customer account records.Accurately process customer orders Serve as customer liaison with appropriate internal departments to ensure customer inquiries are addressed. Comm...