Customer Service Representative (Onsite)

Responsibilities:
• Respond to incoming calls, emails and chat inquiries from customers and give them the right answers and directions
• Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
• Make use of proven business techniques in the identification of lapses and loop holes in the organization’s customer service department and recommend better strategies that will yield better results
• Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information
• Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this wi...