Customer Service Representative

Under the direction of the Customer Service Manager, the Customer Service Representative will provide customers with customer service that surpasses all expectations.

Essential Functions/Responsibilities

• Responsible for the processing of all customer orders and escalations in a timely and efficient manner. These may be processed by phone, email, web chat, fax, and mail.


• Responsible for helping process quotes when needed.


• Cross-sell, upsell and suggest products on all appropriate calls.


• Assist customers with requests such as status of orders, back orders, special instructions, package tracking, issuing credits, processing customer returns, and handling carrier issues.


• Customer Service Representative will have the ability to:
  
  
  
  • Organize and manage multiple priorities.
  
  
  • Offer best in class service to all customers.
  
  
  • Build new and maintain ongoing business rel...