Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for supporting day-to-day activities of the field service technicians as well as providing quality service and solutions to our clients.
Responsibilities include:
- Schedule and coordinate service calls to available Field Service Technicians and/or route calls to the appropriate personnel
- Maintain on-going communications with current clients in an appropriate and timely manner
- Maintain data integrity in our E-Automate service system by completing work within the proper time-frame
- Follow-up with the customer on service calls when complete by providing prompt guidance
- Responsible for communication on all open and pending service calls to customer
- Process defective parts repair claims when necessary
- Responsible for supplies replenishment orders for our print management contracts
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