Customer Service Representative

Overview

Job Title: Customer Service Representative

Location: Northampton

Salary: £27,000 - £30,000 (depending on experience)

Start Date: ASAP

Contract Type: Permanent

Schedule: Monday - Friday, 8:00 - 17:00

Responsibilities

• Respond to customer inquiries via email, phone, and live chat.
• Provide accurate quotes and resolve queries efficiently.
• Monitor and manage backorders, keeping clients informed of progress.
• Assist the Key Account Manager with tasks to ensure outstanding client care.
• Maintain clear and professional communication with clients and internal teams.

Requirements

• Previous experience in a customer service or client support role.
• Strong communication skills (written and verbal).
• Ability to manage multiple tasks and prioritize effectively.
• Competent in using email and live chat platforms; experien...