Customer Service Representative Non

About the role

We are seeking a Customer Service Representative to join our dynamic team at CPI Management Services' in Angono Rizal. In this full-time position, you will be responsible for providing exceptional non-voice customer service support to our clients. This is an excellent opportunity to develop your skills in a fast-paced and collaborative environment.

What you'll be doing

• Respond to customer inquiries and requests via email, chat, or other digital channels within strict time frames
• Assist customers with product or service-related questions and troubleshooting
• Document customer interactions and maintain accurate records in our customer relationship management system
• Collaborate with cross-functional teams to resolve complex customer issues
• Identify opportunities to improve customer experience and suggest process enhancements
• Participate in regular training to stay up-to-date with product knowledge and ...