Customer Service Representative (Nights)

Position Overview

We’re looking for Customer Service Representatives (Nights) to represent some of the world’s most recognized brands during the night shift. In this role, you’ll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services.

Key Responsibilities

• Manage inbound and outbound calls with professionalism, empathy, and efficiency.
• Troubleshoot and resolve customer issues, focusing on first‑call resolution.
• Research and retrieve information using internal systems; collaborate with other teams as needed.
• Accurately document and process customer claims and interactions.
• Follow scripts, policies, and procedures while using training resources to provide accurate answers.
• Handle sensitive information with discretion and maintain confidentiality...