Job Description

Job Title

Customer Service Representative


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Reports to

Club Manager


Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.


Essential Duties and Responsibilities
  • Greet/meet potential members, providing a great customer experience.
  • Handle front desk related tasks:
  • Answer phone calls politely and friendly to assist with questions or concerns.
  • Take information calls and tours.
  • Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member account information.
  • Facilitate member service issues and questions and forward to Club Manager, Manager in Training, or Team Lead as needed.
  • Help maintain the neatness and cleanliness of ...

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