Customer Service Representative

Description We are looking for a Customer Service Representative to support a non-profit organization through a Contract assignment. In this role, you will connect with program participants by phone, gather current employment updates, and ensure each interaction is recorded with care and accuracy. This opportunity is well suited for someone who communicates clearly, stays organized in a fast-paced call environment, and brings a detail-oriented, compassionate approach to every conversation.

Responsibilities:
• Place outbound calls to program participants to obtain timely follow-up information regarding their current status.
• Ask structured questions to confirm whether individuals are working or currently seeking employment.
• Capture employment details for participants who have found jobs, including employer information and other relevant updates.
• Encourage participants who are not currently employed to visit the Workforce Center on Tuesdays to learn about availa...