Customer Service Representative

The Customer Service Representative (CSR) role supports the sales team in attaining their objectives while interacting with customers to provide and process information in response to inquires, concerns and requests regarding sales orders and company products and services. The CSR is responsible for providing proactive and continuous communication and collaboration with the sales team and the Operations Director, pertaining to customer accounts and sales orders while also performing day-to-day duties for successful fulfillment of customer orders. All CSR interactions with customers are expected to ensure service excellence and customer satisfaction while effectively resolving customer conflicts and concerns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Order Management: Consistently meets service standard of order confirmations within 24 hours, and provides timely customer updates

• Confirm receipt of orders within 24 hours and confirms/updates price and ...