Customer Service Representative

Job Description (JD)

Position: Customer Care Executive – E-commerce

Brand: PNB Kitchenmate

Location: Gurugram Udyog Vihar

Employment Type: Full-time

Experience: 1–3 years (E-commerce customer support preferred)

Role Overview

The Customer Care Executive will be responsible for managing end-to-end customer interactions for PNB Kitchenmate across e-commerce marketplaces and the company's own website. The key responsibility includes calling COD customers for order confirmation, resolving customer queries, coordinating with internal teams for order fulfillment, and conducting post-sales feedback and satisfaction checks to improve customer experience and reduce returns.

Key Responsibilities

1. Order Confirmation...