Customer Service Representative

Designation: Associate Customer Support

Location: Cyberjaya, Malaysia

Experience: NA

Language proficiency required: Japanese N1

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

'Candidate needs to relocate Malaysia'

Roles and Responsibilities

· Handle phone calls with customer queries and provide resolution to end users

· Escalate priority issues per Client specifications to the immediate lead as applicable

· Provide inputs on process changes and best practices.

· Stay updated with new updates, process changes and updates.

· Maintain Exemplary Attendance and Punctuality

· Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

· Provide exemplary customer sati...