Customer Service Representative (NDT)

Overview

Element has an opportunity for a Customer Service Representative for our lab in Dudley. Our Customer Service Representatives (CSRs) are the essential first point of contact for customer quote requests. They play a vital role in keeping our sales engine running by handling pricing enquiries, responding to RFQs (Requests for Quotations), and working closely with sales colleagues to ensure customers receive timely, accurate responses. Fantastic communicators, CSRs provide an essential link between our sales teams, customers and our operations colleagues. Key to success as a CSR is the ability to establish a personal rapport with our customers, confidently and proactively engaging with them by phone and email to ensure our quotes meet their needs.

Responsibilities

• Handle incoming requests for pricing and quotations quickly and accurately, ensuring a high level of service and responsiveness.
• Work closely with sales and operations co...