Customer Service Representative

The Company

Temporary role starting ASAP for 6-12 months.

Our client is a large financial services organisation based in the South-Eastern suburbs.
Working as part of the Customer Services Team, you will be responsible for dispute resolutions, offering a high level of service to customers.

Duties will include:
* Effectively managing customer complaints in accordance with company Disputes Resolution Process
* Liaise with internal & external stakeholders including regulatory bodies such as AFCA and industry bodies such as the Australian Financial Industry Association
* To act as MBFSA, the company representative in all complaint and dispute matters
* Reporting on the statistics and figures of Disputes
* Assist in the handling of VCAT matters
* Drive continuous improvement, manage and mitigate risk by developing and enhancing guidelines as required

Your Profile

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