Job Description

Your Job

To be the main point of contact for all order fulfillment activities, responding to inquiries of the assigned customer accounts promptly and efficiently. Co-ordination of all post-order activities on shipping and complaint handling.

Our Team

You will be reporting to Manager, Group Customer Service

What You Will Do

  • Order Process management. Receive, check and process customer orders received on SAP. Follow-up with customers or internal departments on missing or incorrect data.
  • Action requests for order changes with the relevant plants by following customer T&Cā€™s when defined or per Molex Financial policy guidelines on: Expedites; Pull-in/push-out; Increase/decrease/cancellation.
  • Monitor customer order backlog and pro-actively initiate expedites with the objective to meet CRD. Pro-actively inform our customers of any relevant changes in delivery schedules.
  • CSR routine Sales force suppo...

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