Customer Service Representative

Customer Service Representative

Location: Mt. Airy, NC

Job Summary:

We are seeking a detail-oriented Customer Service Representative to support operations in a manufacturing environment. This role is responsible for managing customer orders, handling inquiries and complaints, and ensuring accurate order processing while delivering excellent customer service.

Key Responsibilities:

• Process customer orders accurately, including data entry and verification
• Maintain customer records, order details, and transaction history in CRM/ERP systems
• Respond to customer inquiries, resolve issues, and escalate when necessary
• Coordinate with internal departments to ensure timely order fulfillment and shipping
• Handle freight scheduling, rate quotes, and delivery or damage claims
• Set up new customer accounts and pr...