Job Description

Job Details

Description

(Une version française suivra)

Customer Service Representative

Spanish & English - Customer Service - Remote - Rapid Advancement Opportunities

As a Customer Service Representative, you will support Hispanic/Latino and Anglo small and medium sized business owners located in the U.S by answering questions, offering advice, and leveraging resources to find solutions when merchants run into challenges with their payment processing account.

As a Customer Service Representative, your typical day may include:

  • A brief morning team meeting to keep up to date and crowd-source answers to questions
  • Checking emails, voicemails, and prioritizing any work that was unable to be completed the previous day in order to organize your day
  • Assisting business owners with questions on their merchant account via phone and email. Understanding their ...

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