Customer Service Representative

Customer Service Representative – Pay: $35,500 to $38,000 pesos/month. Location: Monterrey Branch, Carr. Miguel Aleman KM 21 #6 Prologis Park Apodaca, Apodaca, N.L., Mexico 66627. Multiple on‑site shifts are available.

Overview

Customer Service is the heartbeat of Uline. As a Customer Service Representative you’ll dig into order details to deliver an exceptional experience our customers love. Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Responsibilities

• Process customer orders and inquiries in a collaborative call center using world‑class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline’s website and online ordering.
• Become a product and solutions expert and answer product, pricing and shipping questions quickly and confidently.

Qualifi...