Customer Service Representative

Loyalty Logistics LLC is a Logistics company dedicated to coordinating North American transportation for national and international companies, with import and export operations.

We have offices in Montreal QC, Addison IL, and Monterrey, MX

We have the following Vacancy available.

Job Description

Job Description

• Exceed customer on time pickup and delivery expectations, have a proactive analysis to prevent failures, etc.
• Being consistent, professional, effective, courteous in the communication with the customers and carriers, with respect in difficult situations, etc.
• Being proactive in the carrier relationship development, AP discrepancy resolution, cover loads, handling and management difficult situations, etc.
• Detention management, research/solve invoice discrepancies, benchmark rate achievements, etc.
• Ensure and create the RC for the carriers.
• Upload in the system route costs
• Appoin...