Job Description

Location: Mohali

Process: Chat, Email & Voice Support

Salary: ₹4 LPA (CTC)

Mode: Work From Office (WFO)

Shifts: Rotational

Work Schedule: 5 days working, 2 days rotational weekly off


Role Overview

We are hiring Customer Care / Technical Support Associates to assist customers across domains, hosting, email, and telecom services. The role involves handling queries via chat, email, and calls , ensuring timely resolution and customer satisfaction.


Responsibilities

  • Provide support for domain, hosting, DNS, name servers, SSL, cPanel/Plesk .
  • Troubleshoot issues like DNS delays, website downtime, WordPress setup, email failures .
  • Assist with device setup, acti...

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