Job Description
Description
We are looking for a Customer Service Representative to join a team in Minneapolis, Minnesota. This position focuses on delivering responsive support to customers and agents, handling policy-related requests, and ensuring service issues are addressed with care and accuracy. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage administrative tasks efficiently in a fast-paced insurance environment.
Responsibilities:
• Address customer questions, concerns, and disputes promptly while working toward accurate and satisfactory resolutions.
• Communicate policy details, product information, and claim or service updates clearly to customers and agency partners.
• Prepare and process insurance-related documentation, including coverage changes, beneficiary updates, confirmation notices, certificates, and invoice corrections.
• Enter and update information in internal records to support...
We are looking for a Customer Service Representative to join a team in Minneapolis, Minnesota. This position focuses on delivering responsive support to customers and agents, handling policy-related requests, and ensuring service issues are addressed with care and accuracy. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage administrative tasks efficiently in a fast-paced insurance environment.
Responsibilities:
• Address customer questions, concerns, and disputes promptly while working toward accurate and satisfactory resolutions.
• Communicate policy details, product information, and claim or service updates clearly to customers and agency partners.
• Prepare and process insurance-related documentation, including coverage changes, beneficiary updates, confirmation notices, certificates, and invoice corrections.
• Enter and update information in internal records to support...
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