Customer Service Representative

At Supercap North America, part of the Crealis Group, we are looking for a Customer Service Representative to provide an outstanding experience to our customers while acting as a key link between clients and our internal teams. This role is ideal for someone who enjoys building strong customer relationships, coordinating multiple stakeholders, and ensuring on-time delivery and service excellence in a manufacturing environment. Key Responsibilities Provide professional support and follow-up to national and international customers Manage customer orders, quotations, and delivery schedules through ERP systems Coordinate closely with Production, Planning, Logistics, Quality, and Sales teams to ensure smooth order execution and customer satisfaction Monitor order status and proactively communicate updates to customers Handle customer inquiries, complaints, and delivery or product-related issues, ensuring timely resolution Maintain accurate customer information, service records, and database...