Job Description
- Provide floor support; improve KB/scripts; validate escalations; coach L1 analysts; support Procedures Manual updates.
- Consultant shall provide a globally consistent Level 2 (L2) chat service via a real-time chat channel to promptly restore service, fulfil common requests, and deflect avoidable escalations for client's IT Service Desk.
Ready to Apply?
Take the next step in your AI career. Submit your application to Epsilon LATAM. today.
Submit Application