Customer Service Representative

Join AspenTech — Where People Power Innovation At AspenTech, our people are the heart of our success. We push boundaries, challenge the status quo, and continuously strive for better. You’ll experience this passion through career development programs, community initiatives, and global events that connect and inspire our teams. What You’ll Do As part of the Customer Care Team, you’ll provide proactive, high‑quality support for non‑technical customer requests. You will: Handle customer inquiries via phone, email, and web (orders, shipments, installations, licenses, invoices). Review and create license keys, including emergency license requests. Manage license mechanisms, versions, upgrade paths, and media access. Support emergency/cybersecurity triage by gathering key details. Review customer entitlements and agreements. Coordinate credit‑related questions with Collections. Validate academic eligibility for the University Program. Work with Legal on contractual terms when needed. Manage ...