Job Description

Job Description

Job Summary:

The Customer Service Representative (CSR) will be responsible for providing excellent customer service and support to customers through various channels such as phone, email, and chat. You will be the primary point of contact for customers and will be responsible for resolving their queries, concerns, and issues in a timely and efficient manner. The CSR is focused on providing a “low effort “experience for our customers while increasing revenue through the proactive prevention of trip cancellations. In many instances, the CSR is the only contact the “parent” customer has with WorldStrides. In that regard, the CSR should properly represent the brand image of the company as follows:

Essential Functions:

  • Answer incoming customer calls concerning but not limited to billing, trip information and policy and procedures.
  • Provide accurate information to resolve all customer inquirie...

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