Job Description
Job Title: Customer Service Representative
Department: Customer Support
Location: Noida, Uttar Pradesh, India.
Job Type: Full-time
Shift: US Shift (5:30pm - 2:30am)
Job Summary:
We are looking for highly skilled Customer Service Executives with proven experience in Healthcare International
BPO environments, specifically handling U. S.-based customers. The ideal candidate must possess
excellent English communication skills and a strong customer-centric mindset to deliver high-quality
service in line with client expectations.
Key Responsibilities: Handle inbound and/or outbound customer interactions for U. S. Healthcare-based clients via voice. Deliver exceptional customer service by resolving queries, complaints, and requests efficiently. Adhere to defined process guidelines, quality standards, and SLAs. Maintain accurate documentation and records of customer interactions. Demonst...
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