Customer Service Representative

Schedule: 6:00 AM – 1:00 PM (PH Time) | 7 hours daily

Job Overview

We are seeking an experienced Virtual Customer Service Representative with a strong background in e-commerce and logistics support. In this role, you will serve as the primary point of contact for customers, handling enquiries across phone, email, and live chat with a professional, solutions-driven approach.

You will manage customer orders, delivery updates, and issue resolution while working hands-on with WooCommerce and Cin7 to support order processing, inventory management, and fulfilment. The role also involves handling inbound calls via SipTalk and coordinating with logistics partners to ensure a seamless customer experience from order placement to delivery.

Key Responsibilities

• Respond to customer enquiries via phone, email, and live chat in a timely, professional, and courteous manner
• Handle inbound calls using SipTalk, including product enquiries, deliv...