Customer Service Representative

Requirements

• Minimum 5 years of Customer Service experience within a manufacturing, packaging, or
• Strong experience managing large customer accounts and maintaining high levels of
• Intermediate to Advanced Microsoft Excel skills (mandatory)
• Experience working with EDI (Electronic Data Interchange) systems for order processing and customer order management
• Experience working with manual order entry processes and legacy ERP systems, preferably Sage ERP
• Comfortable operating in environments where orders must be entered manually and processes are not fully automated
• Proven ability to manage multiple priorities simultaneously in a fast-paced, high-volume
• Strong organizational skills, attention to detail, and time management capabilities
• Ability to work effectively under pressure while maintaining accuracy and service standards
• Excellent verbal and written communication skills
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