Job Description

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions.

  • Escalate unresolved issues to the appropriate internal teams.

  • Stay up to date with product knowledge and company policies.

  • Will handle the Elsevier account – assists with logins, profile corrections, editing documents

  • Assist with refunds for subscriptions, renewals

  • Technical concerns – login, passwords, basic troubleshooting skills 

    • We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.

    C...

    Ready to Apply?

    Take the next step in your AI career. Submit your application to Reed Elsevier Shared Services (Philippines) Inc Company today.

    Submit Application